Stef T.
25 November 2024
An overrated hotel. I would actually expect more as a 5-star hotel (already factored in the comments from other reviews so I have lowered my expectations).
Breakfast is good, wide selection of choice, staff are friendly. Hotel facilities are ok, a small outdoor pool and another indoor pool plus gym and other facilities.
What I find it disappointing is that the hotel is quite poorly maintained, for example walls in the corridor are a bit damaged. The cleanliness of the hotel room is another red flag: the bathroom sink was not clean. We saw a cockroach in the bathtub before we took a shower in one evening. The wall is also quite thin so you can clearly hear noise from other rooms.
Location is not the best either: it’s fine if you stay in the hotel most of the time. But it takes a long time (and costs a lot) if you want to go to the main city Santa Cruz or even just to the South Airport.
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